RETURN / REFUND POLICY
Last updated 27 Jul 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or exchange. Please see below for more information on our return policy.
RETURNS
Replacement/Refund Policy
Fanoos.Co provides a 7-day replacement/refund under the following circumstances:
The 7-Day replacement warranty is valid for 7 days starting on the date of delivery/collection as indicated on the order invoice.
Please note:
If you return an unwanted product to us, you must ensure that the product is returned in unused mint condition and in the original packaging. If you fail to return the item in this condition, we are entitled to refuse the return. Return shipping fees will be the customer’s responsibility.
RETURN PROCESS
To return an item, please email customer service at fanoosco@outlook.com to find out if you are eligible for a return. Further information will then be provided on how you can return the product to us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take 2-3 days to reflect in your bank account, depending on your bank. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Any opened/used items
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A handling fee will be charged for all returns that are unwanted
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
069 389 0566 (Whatsapp)
fanoosco@outlook.com
